Shipping Policy

Last updated: 18 August 2026

This Shipping Policy describes the current consumer-store shipping setup for HIT AND HOPE GOLFWEAR. Orders are dispatched from Austria.

1. Fulfilment location

Orders are currently fulfilled from:

HIT AND HOPE Fulfillment Austria
Gewerbestraße 9
5550 Radstadt
Austria

2. Current shipping rates and free-shipping thresholds

The shipping zone for an order is determined by the delivery country selected at checkout. The current standard shipping setup is:

Shipping zone	Standard shipping	Free shipping from	Estimated transit time
Austria	€4.90	€40.00	3-5 business days
Germany & nearby EU	€6.90	€50.00	3-5 business days
EU Standard	€9.90	€90.00	4-7 business days
EU Extended / Islands & Nordic	€12.90	€120.00	4-8 business days
Switzerland & Liechtenstein	€19.90	€180.00	3-5 business days

The exact countries currently assigned to each shipping zone are controlled by the store's Shopify shipping configuration and are applied automatically based on the delivery address. The rate displayed at checkout should match the applicable zone above.

3. No minimum order requirement

The consumer store does not currently impose a general minimum order value. Free-shipping thresholds are not minimum-order requirements: orders below a free-shipping threshold can still be placed and are charged the applicable standard shipping rate.

4. Processing time

Orders are generally prepared for dispatch within 1-3 business days after successful payment. Processing can take longer during launches, holidays, unusually high order volumes or circumstances outside our reasonable control.

5. Delivery estimates

The transit times above are estimates and generally refer to the period after the parcel has been handed to the carrier. They are not guaranteed delivery dates unless expressly stated otherwise.

Carrier delays, public holidays, weather, customs, incomplete addresses and other external circumstances can affect delivery times.

6. Switzerland and Liechtenstein

Orders to Switzerland and Liechtenstein can be subject to customs duties, import taxes, handling charges or other fees. Unless such charges are collected at checkout, they are not included in our shipping charge and are borne by the recipient where applicable.

7. Shipping confirmation

When an order is dispatched, you may receive a shipping confirmation and tracking information where tracking is available for the selected shipment.

8. Incorrect or incomplete address

Please check your delivery address before completing the order. If you identify an error, contact info@treesmosphere.at as quickly as possible. We cannot guarantee that an address can be changed after fulfilment has started.

If a parcel is returned because the customer supplied an incorrect or incomplete address, additional shipping costs for resending the parcel can be charged where legally permitted.

9. Delayed or lost parcels

If your parcel has not arrived within a reasonable period after the expected delivery window, contact info@treesmosphere.at with your order details. We will review the shipment and, where appropriate, work with the carrier to investigate.

10. Damaged parcels

If a parcel arrives visibly damaged, keep the packaging and contact us as soon as reasonably possible. Photos of the parcel and product can help us investigate the issue. This does not limit statutory rights for defective or damaged goods.

11. Business and wholesale shipping

Large B2B, dealer, event, pro-shop, display-stand or wholesale orders can require separate freight or shipping arrangements depending on quantity and destination. Such arrangements are agreed separately.

12. Questions

For shipping questions, contact info@treesmosphere.at.